Please contact us at hello@jmcustomized.com in the event that you want to cancel your order.

You can refer to our store policies located at the footer for more information.

Generally, we do not decline order cancellations for in-stock products. We will not accept cancellations for custom made products, i.e custom color case.

When we refund you, a portion of the original payment will be deducted for platform processing fees which are:

1) PayPal: 4.4% + $0.30 https://www.paypal.com/c2/webapps/mpp/merchant-fees

2) Shopify: 2% https://www.shopify.com.sg/pricing

3) Admin Fee: $6 https://store.jmcustomized.com/policies/refund-policy

In total it will be 6.4% + $6.30, so for example you paid $300, $25.50 will be deducted from the refund and you will get $274.50 back.